Before your cohort starts
If you ask within 7 days of payment and before your cohort's first live session, we will refund your fee in full, minus the payment gateway charge, which is non-refundable. To request a refund, email support@paygely.in or call +91 79033 41142 (Monday to Saturday, 10 am – 7 pm IST) with your order number (for example CC-000123), the email you used, and your payment reference. We respond within 2 working days.
After your cohort starts
Because enrolment reserves a live cohort seat and sessions are delivered in real time, enrolments become non-refundable once the first live session of your cohort has taken place. This covers:
- changing your mind after the cohort has started,
- missing sessions, not attending, or not completing the program, or
- not achieving a specific personal outcome.
When we will fix it or refund you in full
- Duplicate payment: you were charged more than once for the same enrolment.
- Payment taken but no enrolment: your payment succeeded but we did not confirm your seat and we cannot confirm it within 3 working days of you contacting us.
- Program not as described: the program is materially different from what its page describes, or we cancel it for reasons on our side before it starts.
If your bank or UPI app shows a debit but your order was not confirmed, the payment usually reverses automatically within 5–7 working days. If it doesn't, contact us with the transaction reference.
How to raise a request
email support@paygely.in or call +91 79033 41142 (Monday to Saturday, 10 am – 7 pm IST) with your order number, the email you used, and your payment reference. We respond within 2 working days. Approved refunds go back to your original payment method within 5–7 working days.
Chargebacks
Please contact us before disputing a payment with your bank. If a chargeback is raised, access to the cohort is suspended while it is reviewed.