What we collect
- Account and enrolment details: your name, email address, mobile number, and the programs you have enrolled in and when.
- Payment information: payments are handled by Cashfree Payments. We receive the payment status and transaction references, never your card number, CVV or UPI PIN.
- Session participation: basic attendance information for the live sessions you join, so mentors can personalise support.
Instagram automations
Creators on Paygely can connect their Instagram Business or Creator account to automate replies to comments and messages. When a creator does this, with their permission we receive the comments and messages sent to that account, the commenter's public Instagram username and numeric ID, and whether that person follows the account. We use this only to run the automations the creator has set up (for example, replying to a comment and sending a link by direct message), and we keep a log of those actions for the creator. Access tokens are stored encrypted. A creator can disconnect Instagram at any time from their dashboard, or remove our app in Instagram settings, and we then stop processing and delete the stored token. To ask us to delete Instagram data, email support@paygely.in or call +91 79033 41142 (Monday to Saturday, 10 am – 7 pm IST).
Cookies
We use a sign-in cookie to keep you logged in. We don't use advertising cookies.
How we use your data
- to confirm your enrolment and send the Zoom link, cohort schedule and WhatsApp group link,
- to send receipts and sign-in codes,
- to process payments and refunds,
- to provide support, prevent fraud and keep the service secure, and
- to meet legal, tax and accounting obligations.
Who we share it with
- Service providers: Cashfree (payments), our email provider (to send emails), Zoom (to host the live sessions), and our hosting providers, only as needed to run the service.
- Authorities: where required by law.
We do not sell your personal data.
How long we keep it
We keep your data while your account is active, and afterwards only as long as needed for the purposes above or as required by law (for example, tax and accounting records).
How we protect it
Data is transmitted over encrypted connections, and access to personal data is limited to what is needed to run the service.
Your rights
You can ask to access, correct or delete your personal data, or withdraw consent, subject to our legal obligations to keep certain records. To make a request or raise a grievance, email support@paygely.in or call +91 79033 41142 (Monday to Saturday, 10 am – 7 pm IST). Our grievance officer is [Grievance officer name], and we aim to respond within 30 days.
Children
Our services are intended for people aged 18 and over. We don't knowingly collect data from children.
Changes
We may update this policy; the “last updated” date above shows the latest version.